Management System Certification

ISO/IEC 20000 Information Technology Service Management System Certification

ISO20000 is the first international standard for information technology service management in the world (IT Service Management). The ISO20000 information technology service management system standard represents the basis for widely recognized principles for evaluating IT service management processes. The standard defines a comprehensive and closely related service management process. ISO20000 is an organization-oriented IT service management standard. The purpose is to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving IT Service Management Systems (ITSM). The establishment of IT Service Management System (ITSM) has become an indispensable important mechanism for various organizations, especially in financial institutions, telecommunications, and high-tech industries for  managing operational risks.  ISO20000 allows IT managers to have a reference frame for managing IT services, and a sound IT management level can also be demonstrated through certification.

Benefits of ISO/IEC 20000 certification

• Obtain international certificate of ISO20000 which are generally recognized by the industry

• Agree with business and suppliers on service quality and service commitments, establish a unified communication platform with business and suppliers; achieve IT service management goals that are satisfactory to all stakeholders

• Improve the availability, reliability and security of IT services and provide high-quality services to business users

• Continuously optimize service processes, improve service levels, and increase business satisfaction

• Improve project availability and ensure timely delivery

• Improve the return on IT investment of the organization/enterprise as a whole, and improve the overall competitiveness of the organization / enterprise

• Establish a set of effective continuous improvement mechanism and internal control mechanism for IT department

• Clarify the combination of IT management costs and organizational/enterprise business strategies and IT strategic goals, improve the existing IT service structure and resource allocation, and make the use of various IT resources consistent with the company's business strategy and IT strategic goals

• By establishing optimized and transparent management processes and definitions of rights and responsibilities, monitor management processes and perform performance evaluations; reduce management costs and risks of IT operations

• Easy to integrate service management processes and other management systems, such as: Information Security Management System ISMS, Quality Management System ISO9000, etc

• Integrate existing management systems and business processes, standardize IT department service levels, standardize work processes, and reduce risks caused by personnel changes

• Improve the professional quality of relevant staff in the IT department, improve their service capabilities and work efficiency

• Improve the overall operation of the IT department and the ability to communicate between departments

ISO/IEC 20000 certification scope

According to the Announcement of the National Certification and Accreditation Administration on the Implementation of the ISO20000 Information Technology Service Management System Certification Work, the first batch of ISO20000 certification business categories are as follows:

• Information system consulting planning

• Information system software design and development

• Information Technology Consultance

• Information system test

• Software product testing

• Information system engineering supervision

• Software Engineering Supervision

• Infrastructure operation and maintenance

• Hardware operation and maintenance

• Software operation and maintenance

• E-commerce support

• Software operations

• Data processing

• Call center/Service desk